What to Expect
on Your First Day
We are excited to meet you and your child on your evaluation day! Please note evaluations are 60 minutes total.
Here is what to expect on your first day:
Arrive 10 Minutes Early
Please arrive 10 minutes early to your scheduled evaluation to get settled in. Bathrooms are located in the main building down the hallway on the first floor by the drinking fountain.
Meet Your Therapist
Your evaluating therapist will meet you in our comfortable waiting room and then guide you and your child to a designated room for evaluations.
Your evaluation with the therapist will last approximately 60 minutes. Your child will interact with the therapist and have the opportunity to engage in the clinic environment. Your therapist may ask you lots of questions about your goals for your child and ask about your child’s strengths and challenges.
Treatment recommendations are given at the conclusion of your evaluation. Please note that often your evaluating therapist may not be the treating therapist for your child going forward. Once your child is scheduled with a treating therapist, you will stay with that therapist on the same day and time per the evaluation recommendations in order to allow for authentic relationship building with your child and therapist.
Insurance Authorizations & Scheduling Therapy Sessions
If your insurance provider requires authorization for continued services, then we will capture your availability for scheduling at the end of your evaluation.
Authorizations submission date may take up to 7 business days after your evaluation date of service.
Many insurance companies require submission of the completed evaluation. In order to support best quality of evaluation production, evaluations are complete by the therapist within three 3 business days after your evaluation. Two business days after evaluation completion, the STEP team will process the evaluation in preparation for submission to your insurance company.
Authorization times by your insurance company can range from 2-6 weeks.
Once authorization is obtained, we are able to schedule your child for ongoing therapy.
Please note that if you have dual insurances we must obtain authorization from both primary and secondary insurances before scheduling can take place.
The STEP team is very invested in assuring that you and your child have a great experience with us. Please call us if you have any questions about authorizations, our processes or supports.